I received an access card with an access code - how can I order my photos?
If you have received an access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album."

I received an email with login information - how can I order photos?
After placing an order or registering with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos and check the status of your orders.

Help! I’ve lost my access code.

If you do not have a record of your access code, please email me: kirsty@thisandthatphotography.co.uk and I can help


Is it possible to place a single order for multiple siblings?
Yes absolutely. Click on "Did you get another access code?" under the main menu "Login". You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order and save on shipping costs.

Will the logo (watermark) be removed from the image?
Yes, once you have ordered your photos you won't have any watermarks. The watermark is only used to protect against illegal downloads.

What is the quality of prints?
I use a reputable and trusted print lab. If you run into any issues with your order please do get in touch and I will be happy to help.

Can I crop the images?
Yes. But I strongly advise against it. You will find this option within the basket. If you crop the image, an enlargement of the selected area is created. Look for the stars which indicate whether the photo's resolution is sufficient for the enlargement.

How long will the delivery take?
The delivery time depends on the payment, the products you’ve ordered and the delivery method. The payment must be confirmed before your order can be processed. Orders which include free shipping to schools are processed in bulk 14-21 business days after the order deadline. Delivery time may also vary depending on the type of products ordered.

Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account".

My photographs have arrived damaged or are missing, what should I do?
Please email me with your order number and if applicable, a photo of the damage within 7 days of receipt and we can discuss.
Email: kirsty@thisandthatphotography 

I have emailed you but have not heard back yet.
I aim to respond to all enquiries as soon as possible. During peak season this can be around 7 days. If you've already emailed, stick with me. I will get back to you.


I am confused, are you called Kirsty Bowen Photography or THIS&THAT Photography?
At the moment I am going through a big re-brand. My existing business name is THIS&THAT Photography and my new business name will be Kirsty Bowen Photography. It is a process!