FAQ FOR PARENTS
I received an access card with an access code - how can I order my photos?
If you have received an access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album."
I received an email with login information - how can I order photos?
After placing an order or registering with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos and check the status of your orders.
Help! I’ve lost my access code.
If you do not have a record of your access code, please email me letting me know: Name + Class + School of your child in your message: hello@kirstybowen.com
Is it possible to place a single order for multiple siblings?
Yes absolutely. Click on "Did you get another access code?" under the main menu "Login". You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order and save on shipping costs.
Will the logo (watermark) be removed from the image?
Yes, once you have ordered your photos you won't have any watermarks. The watermark is used to protect against illegal downloads and sharing.
What is the quality of prints?
I use a reputable and trusted print lab that makes fantastic products. If you run into any issues with your order please do get in touch and I will be happy to help.
Can I crop the images?
Yes, but I strongly advise against it. You will find this option within the basket. If you crop the image, the selected area is enlarged. Look for the stars which indicate whether the photo's resolution is sufficient for the enlargement.
How long does it take to receive the digital downloads?
All digital downloads will be sent via a link to the email you registered with within 1-2 hours of ordering.
Please note: If you purchase a single digital download, or the download all option, this will not include a print of the images.
How long will the delivery take for prints?
The delivery time depends on the payment, the products you’ve ordered and the delivery method. The payment must be confirmed before your order can be processed. Orders which include free shipping to schools are processed in bulk 14-21 business days after the order deadline. Delivery time may also vary depending on the type of products ordered. If you select and pay for your order to be sent to your home address, this will be printed, packed and posted in 2-3 working days.
Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account".
My photographs arrived damaged or missing, what should I do?
Please email me with your order number and if applicable, a photo of the damage within 7 days of receipt and we can discuss.
I have missed the order deadline or would like to reorder photos from a past session.
Once the gallery closes there is a £5.00 administration fee to re-open. Please email hello@kirstybowen.com and I will help guide you through the process. Please note: Free delivery to school is only available for orders from our most recent visit (until the free delivery deadline). Any later orders will have postage applied.
I have emailed you but have not heard back yet.
I’m a one-woman business and personally reply to every enquiry. During busy seasons, especially when I’m out shooting, this may take up to 5 days. If you’ve already emailed, thank you for your patience—I promise I’ll be in touch soon!
I am confused, are you called Kirsty Bowen Photography or THIS&THAT Photography?
At the moment I am going through a big re-brand. My new business name is Kirsty Bowen Photography - it's been a process!
Do you do any other types of photography?
Yes, I do - Weddings | Families | Commercial + Brands - I also make mini films! Find out more: www.kirstybowen.com
